1) How to get a quote and start the order?
We firstly need to know your design. You can inquire us via email with your artwork, even your pins design ideas or reference images will work. We creat an initial sketch or we will show images of similar existing products for your review. Once design is confirmed,then we can calculate the prices. Please note that to create a price quote we require the quantity to be ordered and desired size.
2)What file formats are accepted for artworks?
We prefer images to be in CDR,AI,PDF, PSD formats, if possible. Or just picture will work. Even skech by hand.
3) What are the shipping cost for my order?
We have established good relationship with international door-to-door couriers include FedEx, DHL,UPS, TNT, especially Fedex. Usually 2-3 business days with Fedex priority service, and 4-7days with Economic service. And sea shipping, air cargo, railway cargo are good options for economic and no rush shipping request. You are welcomed to enjoy low freight and fast shipping service.
4) Do I need to pay for the molds again for reorders?
Every of your moulds will be kept for possible reorders. So you don't need to pay the mold cost anymore.
5) What is the minimum order quantity ?
We don't set minium order quantity, but quantity will directly influence the price. Surely, the larger quantity, the more favourable price.
6) What payment methods do you accept?
We accept T/T (Telegram Transfer), Western Union, Paypal( 5% extral fee),etc.
7) What metal plating options do you offer for your products ( click here to know more)
We offer gold, silver and copper platings standard with our orders. For an extra option, we can antique those standard finishes to give an aged look to your medals. Antique finishes also help greatly when your design is mostly metal as the darker recessed areas provide a greater contrast for text and fine lines.
8) What materials do you usually adopt ?
Regular materials include zinc alloy, brass, iron, stainless steel, stainless iron,etc. Zinc alloy is the most frequently used and economic material for medals and pins. Die-cast process is available for almost 90% of metal crafts designs.
9) Are you able to manufacture metal products in different shapes ?
Any shape is available. They don't need to be circular, as traditional lapel pins are. Our galleries have some examples of unique shapes.
10) How long does it take before I receive my goods?
Basing on regular quantity 1 to 20,000 units, if your goods are shipping to the Europe, North America, Asia, your typical turn around time is 10-12 business days for manufacturing. And 2-3 business days for Fedex priority service,4-7dasy for Fedex Economic Service. All other destinations' delivery times differ.
11) Do you offer a "rush" service fee?
We are pleased to try our best to meet your rush delivery time requirement,so we Don't offer rush service fee.
12) What is the minimum order for a reorder ?
Still no minimum order quantity.
13) What is your payment terms ?
We require 30% at least as depoist before we start the order. Small amounts in full payments will be appreciated because of the handling fee occurs every time.
14) Can I request for samples?
Yes, we are pleased to provide free existing samples and pre-production samples to you to refer and approve.